Toll Free Numbers in Kenya

Toll free numbers are phone numbers that don’t incur one charges when called. Instead, the calling costs are charged to the recipient of the call that has been assigned the toll free number.

In the past most of the toll free numbers only comprised of short code emergency numbers and customer care lines from mobile network operators. This has however started changing in recent years with Kenyan businesses and various government bodies seeing the value in having toll free contacts.

This is because toll free numbers not only improve engagement with existing and potential customers but also makes it easier for people to access vital information and services timely and at no added cost.

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How to Identify a Kenyan Toll Free Number?

Businesses or organizations that have toll free numbers will often clearly state that a given number is toll free. This information is usually available in their contact pages or in their social media profiles.

With the exception of the few national emergency lines (e.g. 999) you can easily identify a Kenyan toll free number by confirming it begins with the prefix: 0800.

A full number will then be in the format: 0800 123 4567, where:

  • 123 – is the prefix of the toll service provider
  • 4567 – is the unique phone number

The international format (if calling outside Kenya) adds the +254 prefix just like normal mobile numbers, i.e: +254 800 123 4567

Kenyan Toll Free Service Providers

All the major mobile network operators in Kenya offer toll free services. The table below shows the toll free service providers along with their prefixes as assigned by the Communication Authority of Kenya (CAK).

PROVIDER
TOLL NO. PREFIX
0800 000 ###
Telkom Kenya
0800 20X ###- 0800 29X ###
Telkom Kenya
0800 629 ###
Telkom Kenya
0800 662 ###
0800 730 ###
Airtel Kenya
0800 731 ###
Airtel Kenya
0800 732 ###
Airtel Kenya
0800 733 ###
Airtel Kenya
0800 734 ###
Airtel Kenya
0800 750 ###
0800 720 ###
Safaricom PLC
0800 721 ###
Safaricom PLC
0800 722 ###
Safaricom PLC
0800 723 ###
Safaricom PLC
0800 724 ###

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