List of Toll Free Emergency Hotlines in Kenya

Emergency situations require to be addressed promptly to prevent and minimize fatalities. Toll free numbers are therefore essential for making contact in these scenarios.

Toll free numbers have the benefit of not charging the caller, can usually called from any network and are typically short-codes that are easy to remember.

Various government departments and some organizations run emergency toll free numbers however the majority of emergency service providers still rely on normal mobile or telephone numbers.

While this has its drawbacks, a common challenge with toll free numbers that could be discouraging their uptake are prank calls that not only waste time and money but also may take up vital spots for callers with legitimate concerns.

Toll Free Emergency Lines and Short Codes

Number
Service
Provider
999
911
112
National Emergency Numbers to report crime and for ambulance, fire and emergency medical service (EMS).
Kenya Police
1199
Kenya Red Cross toll free hotline for emergency disaster and health response services including Emergency Plus Medical Services (E-Plus) Ambulance services.

 

Alternative hotlines:
0700395395
0738395395

116
24 hour toll free number (call & sms) to report child abuse.

 

WhatsApp Chat: 0722 116 116 (7am-6pm)
Email: [email protected] (8am-5pm)

Child Helpline Service operated by Childline Kenya
1195
Toll free national hotline for victims of Gender Based Violence (GBV).
1193
Helpline for victims of Gender Based Violence
Kimbilio Trust
1190
Anonymous and toll free helpline for victims and those affected by HIV/AIDS, STIs and information on reproductive health.
One2One by Liverpool VCT
(LVCT)
0800 724 848
For questions or comments and patients seeking counselling or follow up advice.
Ushauri by National AIDS & STI Control Programme (NASCOP)
0800 720 005
Toll free helpline for questions concerning sexual and reproductive health. Open from 7am to 9pm daily. Available also on WhatsApp chat on 0709 819000.
1192
24hr toll free helpline for victims of
alcohol and drug abuse.
NACADA (National
Authority for the Campaign Against Alcohol and Drug Abuse)
+254722178177
Suicide, depression and abuse helpline run by Befrienders Kenya that’s available for calls between 7 AM and 7PM.

 

This is not a toll free line but it’s the only suicide hotline at the time of this writing.

You can also contact Befrienders through:
[email protected]
[email protected]
[email protected]

To join their support group, please visit their site here for
details.

0800 223 344
Emergency toll free helpline to report
missing, lost/displaced or found children.
0800 730 030
0800 720 021
Toll free emergency line at the National Poison Information and Management Centre in Kenyatta National Hospital (KNH) that provides assistance in case of poisoning e.g pesticide poisoning.
Agrochemicals Association of Kenya (aak)

 

Kenyatta National Hospital (KNH)

0800 720 030
0800 221 5432
Toll free lines to call to report an
aviation incident or accident in Kenya.
Kenya Civil Aviation Authority (KCAA)
110
Emergency hotline number for search and
rescue operations in Lake Victoria and other water bodies.
EAC
Nairobi:
+254733700500
+254733641146
(uberChapChap)

 

Mombasa:
+254733700501
+25473363680

24/7 phone lines provided by Uber kenya that you can call when you feel unsafe or are in a difficult situation and need immediate security help. Note: these are not toll free lines.

 

For customer support you can call the free toll lines:
0800 724 787 (Riders)
0800 724 786 (Drivers)

95551
24hr contact centre hotline for Kenya Power to get help regarding their services such as reporting outages/faults.
KPLC

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