Toll Free Contacts in Kenya

The following is a list of toll free numbers for various government institutions, local companies and non-governmental organizations in Kenya.

These contacts are mostly for customer care and are therefore not ideal for emergency situations. For a list of toll free emergency contacts in Kenya please check here instead.

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Government Toll Free Contacts

InstitutionToll Free ContactsDetails
National Hospital Insurance Fund (NHIF)0800 720 601Customer Care Number
National Social Security Fund (NSSF)0800 221 2744Customer Care Number
National AIDS & STI Control Programme (NASCOP)0800 724 848For questions, counselling or follow up advice regarding HIV/AIDs and STIs
National AIDS Control Council (NACC)0800 720 007Hotline Number
National Council for Persons With Disabilities (NCPWD)0800 724 333 
National Gender and Equality Commission Kenya (NGEC)0800 720 187 
National Social Protection Secretariat (NSPS) –
Orphans and Vulnerable Children (OVC) Secretariat
0800 720 035 
Kenya Wildlife Service (KWS)0800 597 000
0800 221 5566
To report any cases of cases of poaching, dealings in game meat, human-wildlife conflict etc.
Tourism Fund0800 221 0915
0800 772 2109
 
Integrated Financial Management Information System (IFMIS)0800 721 477Customer care number for questions or concerns regarding the IFMIS system
Office of the Controller of Budget (COB)0800 720 141 
Witness Protection Agency (WPA) Kenya0800 720 460 
National Biosafety Authority (NBA)0800 221 349To report complaints
Kenya Bureau of Standards (KEBS)0800 221 350
1545
To report complaints
Kenya Pipeline Company (KPC)0800 720 198For enquiries, feedback, complaints and to report corruption
The Insurance Regulatory Authority (IRA)0800 724 499 
Kenya Civil Aviation Authority (KCAA)0800 720 030
0800 221 5432
To report an aviation incident or accident
Nairobi City Water and Sewerage Company (NCWSC)0800 720 018To report complaints, leaks or bursts
Nakuru Water and Sanitation Services Company (NAWASSCO)0800 720 036To report water leaks or bursts and sewer issues
Kenya National Bureau of Statistics (KNBS) Census Call Centre)0800 221 020For any assistance regarding the census
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Company Toll Free Contacts

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1. Consumer Goods Companies

Call these numbers if you have complaints regarding a product from these companies or need assistance troubleshooting or repairing a device or electronic equipment manufactured by them.

CompanyCustomer Support Toll Free Line
Unilever Kenya Limited0800 221 5454
Samsung Kenya0800 545 545
Huawei Kenya0800 723 456
LG East Africa0800 545 454
Mika Appliances0800 221 222
Hotpoint Appliances0800 720 404
Ramtons (Hypermart LTD)0800 723 723
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2. Service Companies

CompanyCustomer Support Toll Free Line
Uber Kenya0800 724 787 (Rider)
0800 724 786 (Drivers)
Kasha Kenya0800 721 220
Jade Collection0800 722 722
Qwetu Student Residences0800 730 333
Aramex Kenya Ltd0800 721 700
KONE Kenya0800 720 130

Financial Institutions

CompanyCustomer Support Toll Free Line
HF Group (HFC Bank)0800 721 400
Stanbic Bank0800 720 044
Consolidated Bank of Kenya0800 720 039
Ecobank Kenya0800 221 2218
Real People Kenya Limited0800 720 700
Wakenya Pamoja Sacco Society Ltd0800 720 099
Next Insurance Kenya0800 721 200
Metropolitan Cannon Insurance Company of Kenya0800 723 333
Select Africa Limited0800 720 026

Green and Clean Energy Companies

CompanyCustomer Support Toll Free Line
d.light Solar0800 721 110
Mobisol Kenya Limited0800 755 000
SolarNow Kenya0800 720 556
Envirofit Kenya0800 722 700
40250 (Free SMS on Safaricom)

Agricultural Companies

CompanyCustomer Support Toll Free Line
British American Tobacco Kenya0800 720 150
Greenlife Crop Protection Africa0800 721 495

Toll Free Contacts for NGOs

NGOToll Free Helpline
Transparency International Kenya0800 720 721
Marie Stopes Kenya0800 720 005
Missing Child Kenya (MCK)0800 223 344
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