Toll Free Contacts in Kenya

The following is a list of toll free numbers for various government institutions, local companies and non-governmental organizations in Kenya.

These contacts are mostly for customer care and are therefore not ideal for emergency situations. For a list of toll free emergency contacts in Kenya please check here instead.

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Government Toll Free Contacts

Institution
Toll Free Contacts
Details
National Hospital Insurance Fund (NHIF)
0800 720 601
Customer Care Number
National Social Security Fund (NSSF)
0800 221 2744
Customer Care Number
National AIDS & STI Control Programme (NASCOP)
0800 724 848
For questions, counselling or follow up advice regarding HIV/AIDs and STIs
National AIDS Control Council (NACC)
0800 720 007
Hotline Number
National Council for Persons With Disabilities (NCPWD)
0800 724 333
 
National Gender and Equality Commission Kenya (NGEC)
0800 720 187
 
National Social Protection Secretariat (NSPS) –
Orphans and Vulnerable Children (OVC) Secretariat
0800 720 035
 
Kenya Wildlife Service (KWS)
0800 597 000
0800 221 5566
To report any cases of cases of poaching, dealings in game meat, human-wildlife conflict etc.
Tourism Fund
0800 221 0915
0800 772 2109
 
Integrated Financial Management Information System (IFMIS)
0800 721 477
Customer care number for questions or concerns regarding the IFMIS system
Office of the Controller of Budget (COB)
0800 720 141
 
Witness Protection Agency (WPA) Kenya
0800 720 460
 
National Biosafety Authority (NBA)
0800 221 349
To report complaints
Kenya Bureau of Standards (KEBS)
0800 221 350
1545
To report complaints
Kenya Pipeline Company (KPC)
0800 720 198
For enquiries, feedback, complaints and to report corruption
The Insurance Regulatory Authority (IRA)
0800 724 499
 
Kenya Civil Aviation Authority (KCAA)
0800 720 030
0800 221 5432
To report an aviation incident or accident
Nairobi City Water and Sewerage Company (NCWSC)
0800 720 018
To report complaints, leaks or bursts
Nakuru Water and Sanitation Services Company (NAWASSCO)
0800 720 036
To report water leaks or bursts and sewer issues
Kenya National Bureau of Statistics (KNBS) Census Call Centre)
0800 221 020
For any assistance regarding the census
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Company Toll Free Contacts

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1. Consumer Goods Companies

Call these numbers if you have complaints regarding a product from these companies or need assistance troubleshooting or repairing a device or electronic equipment manufactured by them.

Company
Customer Support Toll Free Line
Unilever Kenya Limited
0800 221 5454
Samsung Kenya
0800 545 545
Huawei Kenya
0800 723 456
LG East Africa
0800 545 454
Mika Appliances
0800 221 222
Hotpoint Appliances
0800 720 404
Ramtons (Hypermart LTD)
0800 723 723

2. Service Companies

Company
Customer Support Toll Free Line
Uber Kenya
0800 724 787 (Rider)
0800 724 786 (Drivers)
Kasha Kenya
0800 721 220
Jade Collection
0800 722 722
Qwetu Student Residences
0800 730 333
Aramex Kenya Ltd
0800 721 700
KONE Kenya
0800 720 130

Financial Institutions

Company
Customer Support Toll Free Line
HF Group (HFC Bank)
0800 721 400
Stanbic Bank
0800 720 044
Consolidated Bank of Kenya
0800 720 039
Ecobank Kenya
0800 221 2218
Real People Kenya Limited
0800 720 700
Wakenya Pamoja Sacco Society Ltd
0800 720 099
Next Insurance Kenya
0800 721 200
Metropolitan Cannon Insurance Company of Kenya
0800 723 333
Select Africa Limited
0800 720 026

Green and Clean Energy Companies

Company
Customer Support Toll Free Line
d.light Solar
0800 721 110
Mobisol Kenya Limited
0800 755 000
SolarNow Kenya
0800 720 556
Envirofit Kenya
0800 722 700
40250 (Free SMS on Safaricom)

Agricultural Companies

Company
Customer Support Toll Free Line
British American Tobacco Kenya
0800 720 150
Greenlife Crop Protection Africa
0800 721 495

Toll Free Contacts for NGOs

NGO
Toll Free Helpline
Transparency International Kenya
0800 720 721
Marie Stopes Kenya
0800 720 005
Missing Child Kenya (MCK)
0800 223 344
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Author

Kelvin Muriuki is the editor of Kenyan Fix and founder of Journey Bytes, a tech blog and web design agency that seeks to help individuals and businesses grow their online presence through affordable and user-friendly websites.


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