Safaricom is the largest mobile network in Kenya. With it’s staggering subscriber base it stands to reason that they likewise have a staggering lineup of products and services: from consumer level ones to those specifically tailored for businesses.
Most of these services and products are readily accessible from USSD codes, otherwise known as shortcodes. These codes are easy to remember and are compatible with virtually all types of mobile devices.
While most of these codes are common knowledge to long time subscribers, this may not be the case for new subscribers such as foreigners or those migrating from a competitor. Still, some codes are likely to go unnoticed or forgotten by longtime subscribers since Safaricom occassionally adds new codes while updating or retiring others.
In the tables below you’ll find a list of Safaricom USSD codes to help you access a particular service or manage your account.You may also want to checkout Airtel or Telkom Kenya’s shortcodes.
General USSD Codes
| Service | USSD CODE | Function |
|---|---|---|
| Prepaid Main Menu | *100# | Main Menu to access all services and manage your account for prepaid subscribers. |
| Postpaid Main Menu | *200# | Main Menu to access all services and manage your account for postpaid subscribers. |
| Blaze Tariff Menu | *555# | Enroll to blaze tariff and access its services and products. Blaze Review |
| Safaricom Services | *456# | Unified menu with access to all Safaricom products and services. |
| M-PESA Services | *234# | Access all M-PESA information such as statements, tariff query, agent/merchant services. How to get M-PESA Statements? |
| M-PESA Tuma Popote | *234*1*8# | Send money from M-pesa to Airtel Money or T-Kash users. M-Pesa, Airtel Money and T-Kash Rates? |
| M-PESA Global | *840# | Send and receive money using M-PESA in East-Africa and the rest of the world using this service run in partnership with Western Union. |
| Airtime Balance | *144# | Check your airtime balance. |
| Sambaza | *100*1*4# | Transfer your airtime to another Safaricom number |
| Credit Top Up | *141*CODE# | Top up your airtime from a scratch card voucher. How to top up different number indirectly? |
| Data Top Up | *544*CODE# | Top up data directly from a scratch card voucher. |
| Buy Data | *544# | Buy or subscribe to a data bundle and check your data balance. |
| Data Balance | *450# | Check your data bundle balance. |
| Internet Settings | *445# | Get internet settings (APN). You can also send a blank SMS to 445 to get the settings.. |
| SMS Bundles | *188# | Buy SMS Bundles (Bulk SMS) and check your SMS balance. |
| Okoa Jahazi | *131# | Get advance airtime that you can pay later (10% interest deducted on advance airtime). |
| Okoa Jahazi Balance | *144*4# | Check your okoa jahazi airtime balance. |
| Storo Bonus | *460# | Subscribe or unsusbcribe from Storo Bonus including storo data. Also check your daily target and storo balance. |
| Skiza Tunes | *811# | Subscribe to the ring back tone service. |
| Bonga Points | *126# or *456*3# | Enrol to, redeem, transfer and check your bonga points balance – Safaricom’s loyalty program.. |
| Please Call Me | *130*NO..# | Flashback – Request someone to call you back (max 5 flashbacks per day). |
| Sambaza | *140*AMT*NO.# | Transfer your airtime to another number (min: Ksh.5, max: Ksh.10,00; min. allowable balance after transfer: Ksh.20). |
| SIM Registration | *232# | Confirm SIM registration and update personal details (if already registered on M-PESA). |
| Stop Safaricom Promotion SMS | *100*3*10# | Unsubscribe from promotion SMS texts from Safaricom. More info here. |
| Stop Marketing SMS | *100*5*5# | Stop marketing/promotional SMS from specific companies or organizations. More info here. |
| Alerts and Classifieds | *411# | Subscribe to get updates on news, sports, jobs, horoscopes etc.How to stop premium services? |
| Safaricom Business Solutions | *485# | Access Safaricom Business solutions such as Website & Email services, Zidisha Plus and Fixed LTE/4G Internet. |
| Safaricom Home Fibre | *400# | Access and Manage Safaricom Home Fibre Services. |
| Customer Care | Call 100 | Get help on your account and talk to a customer care agent. |
Last updated: September 2019
Additional Codes:
This list is meant to be comprehensive but some codes may have been missed. Feel free to share any code that you think may have been left out in the comments and it’ll be added into the table.
Thanks