NCBA LOOP Tariff Guide

The Loop account from NCBA targets the youthful with its “unbanking” motto which promises to make the inconveniences of traditional banking a thing of the past. While this may at first come across as a “marketing gimmick” the bank manages to live up to the challenge thanks to a well thought out and comprehensive mobile app.

The account’s unorthodox approach is nonetheless subject to the model through which banks rely on to make revenue from account holders; that is, bank charges. These charges are imposed on various services and transactions available to loop account holders such as:

  • money transfers: loop to loop account, mobile money (M-PESA, Airtel Money), EFT, Pesa Link and RTGS
  • branch and ATM withdrawals
  • bill payments
  • debit orders and processing
  • point of sale
  • loan and overdraft interest rates
  • loop investment options
  • bank statements

An official detailed summary of all these charges can be found in the image below (tap/click to enlarge):

For currency exchange rates that are used for when you transact with your Loop Debit Card (e.g when you transact online in dollars) please refer to the daily rates published on the NCBA site here.

Note: The above tariffs are dated as of July 2020. For a more recent version please check the footer on the NCBA Loop site or consult the bank.


Kelvin Muriuki is a web content developer that's passionate about keeping the internet a useful place. He is the founder and editor of Kenyan Fix, an informational blog that writes on topics that are of interest to the everyday Kenyan.