Safaricom International Roaming Rates

Safaricom roaming services are charged separately from the services provided locally when in Kenya. Therefore, any existing minutes, data and SMS bundles one has prior to roaming cannot be used while roaming abroad. The same applies for products redeemed from Bonga Points and Tunukiwa offers.

The roaming charges are typically expensive and tend to vary depending on the visited network (e.g. AT & T calling rates will be different from those of T-Mobile when roaming in the US).

The Safaricom rates can be categorized into two plans:
  • Safaricom Roaming Tariffs
  • Safaricom Roaming Bundles

The availability of the roaming bundles will however depend on country.



Safaricom Roaming Tariff

The Safaricom roaming tariff covers rates for the following services:
  • Calls within the roaming country
  • Calls to Kenya
  • Calls to other countries
  • Calls to satellite networks
  • Receiving voice calls
  • SMS
  • Data

The roaming customer is charged for receiving calls as all calls have to be first transferred to Kenya. This is however NOT a reverse call as the callers will likewise be charged normally depending on whether they are calling from within the visited country or the home country.

Callers from the home country (i.e. Kenya) are charged the normal rates since the roaming customer is charged the international part for receiving the call. Callers within the visited country are on the other hand charged international call rates for calling the roaming customer.

Take note that the correct mobile and telephone number formats should be dialled to ensure calls are successful while roaming. You can find out more on how to do this on using roaming with Safaricom.


How to Check Safaricom Roaming Tariff Rates

To check the roaming rates, go to Safaricom's roaming site and select the continent followed by the country where you'll be travelling. You can also view the tariff rates via mySafaricom app by going to Services > Roaming Services > Roaming Tariff.

By default, the results will load with the rates of the preferred network (e.g. AT & T in the US). To view other preferred networks, click on the Roaming Partners tab or scroll down the page if you're viewing the page on mobile.
safaricom roaming rates
Roaming Tariff for AT & T Network (US)

You'll notice that the rates from the preferred networks (partner networks) are subsidized compared to those from the Other Networks. As such, ensure that you're connected to the preferred networks to reduce your roaming costs.

Use manual network search if you want to override the automatically chosen network.


Safaricom Roaming Bundles

Safaricom provides three roaming bundles that include:
  • East Africa (EA) Roaming Bundles
  • Vodafone / Vodacom Roaming Bundle
  • Data Roaming Bundles

These bundles can be purchased by dialling *100*3# and selecting Safaricom Roaming > Purchase Roaming Bundles or via mySafaricom App by going to Services > Roaming Services


1. East Africa (EA) Roaming Bundles

The EA Roaming Bundles allow Safaricom prepaid and postpaid customers roaming in Uganda, Tanzania and Rwanda to call and receive calls, send and receive SMS and use Data at subsidized rates.

These bundles are however only applicable when calling and texting Safaricom customers in Kenya and subscribers of the partner networks in the participating countries. The partner networks include:
  • Uganda Telcom Network (UTL)
  • MTN Uganda
  • Vodacom Tanzania Network
  • MTN Rwanda

The EA Roaming Bundles are available in the following categories:
  • Voice Bundles
  • SMS Bundles
  • Internet Data Bundles
  • Receiving Calls Bundles

The individual bundles and their pricing is as follows:
Voice BundlePrice  (KSh)MinutesValidity (Days)
Lite500305
Medium10006015
Heavy200012030
SMS BundlePrice  (KSh)SMSValidity (Days)
Lite500455
Medium10009015
Heavy200018030
Data BundlePrice  (KSh)Data (MB)Validity (Days)
Lite500405
Medium10008015
Heavy200016030
Receiving Calls BundlePrice  (KSh)BundleValidity (Days)
Lite500205
Medium10004015
Heavy20008030
Rates as of: July 2019


2. Vodafone / Vodacom Roaming Bundle

This roaming bundle is only valid in some select countries where the partner network is Vodafone or Vodacom e.g. Ghana, DRC, South Africa. There is currently only one bundle in this package:
Vodafone / Vodacom Bundle
Outgoing Minutes10
SMS10
Data10
Price200
Validity24 Hours
Rates as of: July 2019



3. Safaricom Data Roaming Bundles

Normally data is charged on the airtime per MB however Safaricom does offer Data Roaming Bundles which can be used in select countries while on particular partner networks.

These data bundles can also be purchased by dialling *100*50# for prepaid customers and *200*50# for postpaid customers.

When purchasing this bundle via USSD, you'll be prompted to enter the country where you intend to use the roaming bundles. You'll not be able to complete the purchase if it happens the country you entered is not amongst the select countries.

The bundles are as follows:

LITEHEAVY

BUNDLE (MB)PRICE (KSh)BUNDLE (MB)PRICE (KSh)
DAILY2022550550
WEEKLY1001,1002002,100
MONTHLY5005,2001,00010,300
Rates as of: July 2019

The above roaming bundles take precedence over the EA Bundles and Vodafone / Vodacom Bundle if both are subscribed to at the same time.


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