Toll Free Contacts in Kenya

The following is a list of toll free numbers for various government institutions, local companies and non-governmental organizations in Kenya.

These contacts are mostly for customer care and are therefore not ideal for emergency situations. For a list of toll free emergency contacts in Kenya please check here instead.


Government Toll Free Contacts

toll free contacts
Institution Toll Free Contacts Details
National Hospital Insurance Fund (NHIF) 0800 720 601 Customer Care Number
National Social Security Fund (NSSF) 0800 221 2744 Customer Care Number
National AIDS & STI Control Programme (NASCOP) 0800 724 848 For questions, counselling or follow up advice regarding HIV/AIDs and STIs
National AIDS Control Council (NACC) 0800 720 007 Hotline Number
National Council for Persons With Disabilities (NCPWD) 0800 724 333
National Gender and Equality Commission Kenya (NGEC) 0800 720 187
National Social Protection Secretariat (NSPS) -
Orphans and Vulnerable Children (OVC) Secretariat
0800 720 035
Kenya Wildlife Service (KWS) 0800 597 000 To report any cases of cases of poaching, dealings in game meat, human-wildlife conflict etc.
0800 221 5566
Tourism Fund 0800 221 0915
0800 772 2109
Integrated Financial Management Information System (IFMIS) 0800 721 477 Customer care number for questions or concerns regarding the IFMIS system
Office of the Controller of Budget (COB) 0800 720 141
Witness Protection Agency (WPA) Kenya 0800 720 460
National Biosafety Authority (NBA) 0800 221 349 To report complaints
Kenya Bureau of Standards (KEBS) 0800 221 350 To report complaints
1545
Kenya Pipeline Company (KPC) 0800 720 198 For enquiries, feedback, complaints and to report corruption
The Insurance Regulatory Authority (IRA) 0800 724 499
Kenya Civil Aviation Authority (KCAA) 0800 720 030 To report an aviation incident or accident
800 221 5432
Nairobi City Water and Sewerage Company (NCWSC) 0800 720 018 To report complaints, leaks or bursts
Nakuru Water and Sanitation Services Company (NAWASSCO) 0800 720 036 To report water leaks or bursts and sewer issues
Kenya National Bureau of Statistics (KNBS) Census Call Centre) 0800 221 020 For any assistance regarding the census




Company Toll Free Contacts

1. Consumer Goods Companies

Call these numbers if you have complaints regarding a product from these companies or need assistance troubleshooting or repairing a device or electronic equipment manufactured by them.
Company Customer Support Toll Free Line
Unilever Kenya Limited 0800 221 5454
Samsung Kenya 0800 545 545
Huawei Kenya 0800 723 456
LG East Africa 0800 545 454
Mika Appliances 0800 221 222
Hotpoint Appliances 0800 720 404
Ramtons (Hypermart LTD) 0800 723 723


2. Service Companies

Company Customer Support Toll Free Line
Uber Kenya 0800 724 787 (Rider)
0800 724 786 (Drivers)
Kasha Kenya 0800 721 220
Jade Collection 0800 722 722
Qwetu Student Residences 0800 730 333
Aramex Kenya Ltd 0800 721 700
KONE Kenya 0800 720 130




Financial Institutions

Company Customer Support Toll Free Line
HF Group (HFC Bank) 0800 721 400
Stanbic Bank 0800 720 044
Consolidated Bank of Kenya 0800 720 039
Ecobank Kenya 0800 221 2218
Real People Kenya Limited 0800 720 700
Wakenya Pamoja Sacco Society Ltd 0800 720 099
Next Insurance Kenya 0800 721 200
Metropolitan Cannon Insurance Company of Kenya 0800 723 333
Select Africa Limited 0800 720 026


Green and Clean Energy Companies

Company Customer Support Toll Free Line
d.light Solar 0800 721 110
Mobisol Kenya Limited 0800 755 000
SolarNow Kenya 0800 720 556
Envirofit Kenya 0800 722 700
40250 (Free SMS on Safaricom)

Agricultural Companies

Company Customer Support Toll Free Line
British American Tobacco Kenya 0800 720 150
Greenlife Crop Protection Africa 0800 721 495


Toll Free Contacts for NGOs

NGO Toll Free Helpline
Transparency International Kenya 0800 720 721
Marie Stopes Kenya 0800 720 005
Missing Child Kenya (MCK) 0800 223 344


Related Posts