How to Activate Call Barring on Airtel or Telkom Kenya

Airtel and Telkom Kenya do not provide call barring activation codes like Safaricom. Instead they advise their subscribers to activate the call barring via the call settings provided in their handsets.

Most mobile devices from feature phones to smartphones running Android include call barring settings though it could be under a different name such as call blocking or call filter.

To enable call barring for this two networks, follow the instructions below for Android phones.



Activating Call Barring Settings on Android Phones

The call barring settings on Android phones are usually located either in the Phone app  or in the Settings. This is the stock (default) phone app that your phone came with and not any other dialler app that you may have installed from the playstore.

1. Via the Phone App

1. Open the Phone app and on the top right of the screen tap on the three vertical dots and select Settings or tap on the menu button and select Settings.
phone settings
Open Phone Settings

2. Next navigate to one of the following locations depending on your phone:
  • Call > More settings > Call Barring
  • Call > Additional Settings > Call Barring > Voice call
  • More Settings > Call Barring > Select SIM Card
  • Calling Accounts > Select SIM Card > GSM Call Settings > Call Barring




ii. Via the System Settings

Open the Settings then go to one of the following locations depending on your device:
  • Call > Call Barring Settings
  • Call > Operator's Call Related Settings > Call Barring / Restriction
  • Call Settings > Additional Settings > Call barring settings
barring settings
Call Barring Settings

Once here you can bar (block) calls in the following categories:
  • All Outgoing Calls
  • All Outgoing International Calls
  • All Outgoing International Roaming Calls
  • All Incoming Calls
  • All Incoming Roaming Calls
call barring types
Outgoing and Incoming Calls Barring

When prompted for a password enter 0000. That's the usually the default password assuming it hasn't been changed before. If it rejects that one try 1234.

If you want to disable the call barring, in the same menu you can deactivate (cancel) all or specific barring categories.

NOTE:
  • The call barring settings are linked to your line (SIM Card) via your mobile network operator and not your phone. Therefore if you change phones, the call barring settings will be still be in effect until you disable them.
  • Dialling ##002# does NOT deactivate call barring but instead clears all call forwading (call divert) settings.
  • Should you get an error message when activating or deactivating any of the call barring settings please contact customer care for assistance.

Airtel Kenya International Calling Rates

Airtel Kenya subscribers can make international calls to different countries in the world while in Kenya. The calling rates vary depending on the destination country however this is not to mean the closer a country is to Kenya the cheaper the rate is.

To make a successful international call with your Airtel Kenya you need to properly dial the receiver's phone number. For mobile numbers, you need to add the country code of the country followed by the phone number.

For example to make a call to a mobile number in the UK, you would dial: +44 7700 123456 where:
  • +44 is the UK country code
  • 7700 123456 is the mobile number digits with the leading zero removed (actual number starts with a zero i.e 07700 123456)

For a landline, we likewise need to add the country code followed by the landline's area code. For example to make a call to a UK landline (fixed) in London, you would dial: +44 20 123 45678 where:
  • +44 is the UK country code
  • 20 is the area code for London
  • 12345678 are the telephone number digits

Note however this is note true for all countries. For instance in the US mobile numbers use the same format as landline telephone numbers e.g. +1 669 123 4567 where:
  • +1 is the US country code
  • 669 is the area code for California
  • 12345678 are the landline/mobile number digits

An exhaustive list of country calling codes can be found here.



Airtel Kenya Prepaid International Calling Bundles

Outside of the the normal tariffs, Airtel Kenya runs a prepaid international calling bundle with bulk minutes that can be used to call the following countries:
  • United States of America (USA)
  • Canada
  • China
  • India
  • UK (Landline)

The normal calling rates for the above countries without the bundle is KSh 5.00 per minute.

The international bundles can be purchased by dialling *544# or *767# then selecting International bundles. The available bundles are as follows:
Minutes Price (Ksh) Validity (Days)
5 15 1
10 25 1
20 40 1
20 50 7
50 100 14
300 500 30
To check balance for the international calling bundle dial *544# or *767#, select International bundles then Check Balance.



Calling Rates to Various Countries Worldwide

airtel international call rates

In most of the countries below one can only call fixed lines (landline) unless where Airtel has specified otherwise.

1. East Africa Countries

Country Ksh per Minute
Uganda (Fixed & Mobile) 10
Tanzania (Fixed & Mobile) 25
South Sudan (Fixed) 10
Rwanda (Fixed & Mobile) 10
Burundi (Fixed) 50
Somalia (Fixed - Golis Telecom) 50


2. Rest of Africa

Country Ksh per Minute
Algeria (Fixed) 90
Angola (Fixed) 30
Benin (Fixed) 30
Botswana (Fixed) 30
Burkina Faso (Fixed) 40
Cameroon (Fixed) 30
Central African Republic (Fixed) 90
Chad (Fixed) 90
Comoros 40
Democratic Republic of the Congo (DRC) (Fixed) 40
Djibouti (Fixed) 50
Ethiopia (Fixed) 30
Egypt (Fixed & Mobile) 30
Gambia (Fixed) 90
Gabon (Fixed) 90
Ghana (Fixed) 30
Guinea (Mobile - CELCOM) 50
Guinea-Bissau (Fixed) 90
Ivory Coast (Fixed) 40
Lesotho (Fixed) 50
Liberia (Fixed) 50
Libya (Fixed) 30
Madagascar (Fixed) 90
Malawi (Fixed) 50
Mali (Fixed) 40
Mauritius (Fixed) 30
Mauritania (Fixed) 50
Mayotte (Fixed) 40
Morocco 90
Mozambique (Fixed) 30
Namibia (Fixed) 30
Nigeria (Fixed & Mobile) 30
Niger (Fixed) 30
Republic of the Congo (Fixed) 40
Senegal (Fixed) 40
Seychelles 90
Sierra Leone (Fixed) 50
South Africa (Fixed & Mobile) 18
Sudan (Fixed) 50
Togo (Fixed) 30
Tunisia (Fixed) 90
Zambia (Fixed) 40
Zimbabwe (Fixed) 50


3. Europe

Country Ksh per Minute
Austria (Corporate Numbering) 40
Azerbaijan (Fixed) 50
Belgium (Fixed) 40
Bulgaria (Mobile - BTC) 50
Croatia (Fixed) 40
Czech Republic (Fixed) 40
Denmark (Fixed) 40
Finland (Fixed) 40
France (Fixed) 40
Germany (Fixed) 40
Greece (Fixed) 40
Hungary (Fixed) 40
Iceland (Fixed) 40
Ireland (Fixed) 40
Italy (Fixed) 40
Netherlands (Fixed) 40
Norway (Fixed) 40
Poland (Fixed) 40
Portugal (Fixed - Marconi Zone 1) 90
Romania (Fixed) 40
Russia (Abkhazia) 40
Serbia (Fixed - Belgrade) 40
Serbia (Fixed) 50
Slovakia (Fixed) 40
Slovenia (Fixed) 40
Spain (Fixed) 40
Sweden (Fixed) 40
Switzerland (Fixed) 40
Turkey (Fixed) 40
Ukraine (Fixed) 40
United Kingdom (UK) (Fixed) 5
United Kingdom (UK) (Mobile) 18


4. North America

Country Ksh per Minute
Bahamas 40
Barbados (Fixed) 40
Belize (Fixed) 40
Canada (Fixed) 5
Costa Rica (Fixed) 40
Cuba (Fixed) 90
Dominican Republic (Fixed) 40
El Salvador (Fixed) 40
Greenland (Fixed) 90
Guatemala (Fixed) 40
Haiti (Fixed) 40
Honduras (Fixed) 40
Jamaica (Fixed) 40
Mexico 40
Nicaragua (Fixed) 40
Panama (Fixed) 40
Trinidad and Tobago (Fixed) 40
United States of America (USA) 5


5. South America

Country Ksh per Minute
Argentina (Fixed) 40
Bolivia (Fixed) 40
Brazil (Fixed) 40
Chile (Fixed) 40
Columbia (Fixed) 40
Ecuador (Fixed) 40
Guyana (Fixed) 40
Paraguay (Fixed) 40
Peru (Fixed) 40
Suriname (Fixed) 40
Uruguay (Fixed) 40
Venezuela (Fixed) 40


6. Middle East

Country Ksh per Minute
Bahrain (Fixed) 40
Cyprus (Fixed) 40
Iran (Fixed) 40
Iraq (Fixed) 40
Israel (Fixed) 40
Jordan (Fixed) 40
Kuwait (Fixed) 40
Lebanon (Fixed) 40
Oman 40
Palestine (Fixed) 40
Qatar (Fixed) 40
Saudi Arabia (Fixed) 40
Syria (Fixed) 40
United Arab Emirates (UAE) (Fixed) 30
Yemen (Fixed) 40


7. Asia Pacific

Country Ksh per Minute
Australia (Fixed) 40
Bangladesh (Fixed & Mobile) 40
Cambodia (Fixed) 40
China (Fixed) 5
Fiji (Fixed) 40
Hong Kong (Fixed) 40
India (Fixed) 5
Indonesia (Fixed) 40
Japan (Fixed) 40
Malaysia (Fixed) 40
Mongolia (Fixed) 40
Myanmar (Fixed) 40
Nepal (Fixed) 40
New Zealand (Fixed) 40
North Korea 50
Pakistan (Fixed) 40
Philippines (Fixed) 40
Singapore (Fixed) 40
South Korea (Fixed) 40
Sri Lanka (Fixed) 40
Taiwan (Fixed) 40
Thailand (Fixed) 40


8. Central Asia

Country Ksh per Minute
Kazakhstan (Fixed) 40
Kyrgyzstan (Fixed) 40
Tajikistan (Fixed) 40
Turkmenistan (Fixed) 40
Uzbekistan (Fixed) 40

NOTES
  • This is not an exhaustive of all countries in the listed territories. For all countries covered and their codes, view the rates available here.
  • Rates as of July 2019 (Sources: Airtel Kenya 1)

Telkom Kenya International Calling Rates

Telkom Kenya subscribers can make international calls to different countries in the world while in Kenya. The calling rates vary depending on the destination country. The closer a country is to Kenya however has no bearing on the rates and may in actual fact be more expensive in some cases.

To make an international call with your Telkom Kenya requires proper dialling of the receiver's phone number to ensure the call goes through.

For mobile numbers, you need to add the country code of the country followed by the phone number. For example to make a call to the UK, you would dial: +44 7700 123456 where:
  • +44 is the UK country code
  • 7700 123456 is the mobile number digits with the leading zero removed (actual number starts with a zero i.e 07700 123456)

For a landline, we likewise need to add the country code followed by the landline's area code. For example to make a call to a UK landline (fixed) in London, you would dial:+44 20 123 45678 where:
  • +44 is the UK country code
  • 20 is the area code for London
  • 12345678 are the telephone number digits

Note however this is note true for all countries. For instance in the US, mobile numbers use the same format as landline telephone numbers e.g. +1 669 123 4567 where:
  • +1 is the US country code
  • 669 is the area code for California
  • 12345678 are the landline/mobile number digits

An exhaustive list of country calling codes can be found here.



Telkom Kenya International Calling Bundles

Telkom Kenya runs an international calling bundle open to both PrePay and PostPaid customers that can be used to call the following countries:
  • United States of America (USA)
  • Canada
  • China
  • India
  • UK (Fixed only)

The international bundles can be purchased by dialling *100# then selecting Talk, Text & More in the menu followed by International bundles. The only available international calling bundle at the time of this writing is as follows:
Minutes Price (Ksh) Validity (Days)
160 500 30
To check balance for the international calling bundle dial the normal *144# short code.



Calling Rates to Various Countries Worldwide

telkom international call rates

1. East Africa Countries

Country Ksh per Minute
Uganda 10
Tanzania 60
South Sudan 10
Rwanda 40
Burundi 100
Somalia 100


2. Rest of Africa

Country Ksh per Minute
Algeria 80
Angola 30
Benin 80
Botswana 30
Burkina Faso 80
Cameroon 80
Central African Republic 80
Chad 80
Comoros 80
Democratic Republic of the Congo (DRC) 80
Djibouti 80
Eritrea 80
Ethiopia 40
Egypt 30
Gambia 90
Gabon 80
Ghana 80
Guinea 80
Guinea-Bissau 80
Ivory Coast 80
Lesotho 80
Liberia 80
Libya 80
Madagascar 80
Malawi 80
Mali 80
Mauritius 30
Mauritania 80
Mayotte 40
Morocco 80
Mozambique 80
Namibia 80
Nigeria 80
Niger 80
Republic of the Congo 80
Senegal 80
Seychelles 200
Sierra Leone 80
South Africa 18
Sudan 30
Togo 80
Tunisia 80
Zambia 80
Zimbabwe 80


3. Europe

Country Ksh per Minute
Austria 40
Azerbaijan 100
Bulgaria 40
Croatia 100
Czech Republic 40
Belgium 70
Denmark 40
Finland 40
France 40
Germany 40
Greece 40
Hungary 40
Iceland 40
Ireland 40
Italy 70
Poland 40
Portugal 70
Netherlands 40
Norway 40
Romania 40
Russia 40
Serbia 100
Slovakia 40
Spain 40
Sweden 40
Switzerland 70
Turkey 40
Ukraine 100
United Kingdom (UK) (Fixed) 5
United Kingdom (UK) (Mobile) 18


4. North America

Country Ksh per Minute
Bahamas 40
Barbados 40
Belize 40
Canada 5
Costa Rica 40
Cuba 200
Dominican Republic 40
El Salvador 40
Greenland 100
Guatemala 40
Haiti 90
Honduras 40
Jamaica 40
Mexico 90
Nicaragua 100
Panama 40
Trinidad and Tobago 40
United States of America (USA) 5


5. South America

Country Ksh per Minute
Argentina 40
Bolivia 40
Brazil 40
Chile 40
Columbia 40
Ecuador 40
Guyana 100
Paraguay 40
Peru 100
Suriname 90
Uruguay 40
Venezuela 40


6. Middle East

Country Ksh per Minute
Bahrain 40
Cyprus 40
Iran 40
Iraq 40
Israel 40
Jordan 40
Kuwait 40
Lebanon 40
Oman 100
Palestine 40
Qatar 40
Saudi Arabia 40
Syria 40
United Arab Emirates (UAE) 40
Yemen 40


7. Asia Pacific

Country Ksh per Minute
Australia 40
Bangladesh 40
Cambodia 40
China 5
Fiji 100
Hong Kong 40
India 5
Indonesia 40
Japan 40
Malaysia 40
Mongolia 40
Myanmar 100
Nepal 40
New Zealand 40
North Korea 200
Pakistan 30
Papua New Guinea 500
Philippines 40
Singapore 40
South Korea 40
Sri Lanka 40
Taiwan 40
Thailand 40


8. Central Asia

Country Ksh per Minute
Kazakhstan 40
Kyrgyzstan 100
Tajikistan 40
Turkmenistan 40
Uzbekistan 40

NOTES
  • This is not an exhaustive of all countries in the listed territories. For all available countries and their country codes, download the rates PDF available here.
  • Rates as of July 2019 (Sources: Telkom Kenya 1, 2)

Safaricom International Calling Rates

Safaricom subscribers can make international calls to different parts of the world while in Kenya. The calling rates vary depending on the destination country.

Contrary to expectations, the international calling rates are not dependent on how close a country is to Kenya. As a matter of fact it's cheaper making a call to China than one to any of the East African community member states.

Making international calls with your Safaricom line is pretty straightforward but will depend if you're calling a mobile number or landline.

For mobile, add the country code of the country followed by the mobile number. For example to make a call to the UK, you would dial: +44 7700 123456 where:
  • +44 is the UK country code
  • 7700 123456 is the mobile number digits with the leading zero removed (actual number starts with a zero i.e 07700 123456)

For a landline, we likewise need to add the country code but this time round followed by the landline's area code. For example to make a call to a UK landline in London, you would dial: +44 20 123 45678 where:
  • +44 is the UK country code
  • 20 is the area code for London
  • 12345678 are the telephone number digits

Note however this is note true for all countries. For instance in the US, mobile numbers use the same format as landline telephone numbers e.g +1 669 123 4567 where:
  • +1 is the US country code
  • 669 is the area code for California
  • 12345678 are the landline/mobile number digits

An exhaustive list of country calling codes can be found here.



Zone 1 Countries Calling Rates

Safaricom provides an international calling voice bundles which allow its subscribers to call Zone 1 countries at reduced rates of up to Ksh 2.50 per minute. While using the normal tariff, calls to these countries cost twice as much at Ksh 5.00 per minute.

The Zone 1 countries include:
  • United States of America (USA)
  • Canada
  • China
  • India

The international bundles can be accessed by both PrePay and PostPay Safaricom subscribers by dialing *100# or *200# respectively then selecting Products and Services followed by International Calling Bundles.

The available international calling bundles at the time of this writing are as follows:
MinutesPrice (Ksh)Validity (Days)
6191
40997
17039930
To check the international calling bundles balance dial *100# (PrePay) and *200# (PostPay) then go to Products and Services > International Calling Bundles > Check Bundle Balance

International Calling Bundles Conditions

1 These bundles only apply when calling from Kenya. The bundles cannot therefore be used while roaming.
2. If a new bundle is bought before the expiry of an older one, the validity period of the new bundle applies and the unused minutes are carried over.
3. Okoa Jahazi (advance airtime) can be used to buy the bundles.
4. Redeemed Bonga points minutes cannot be used to make international calls.



Calling Rates to Various Countries Worldwide

safaricom international call rates

1. East Africa Countries

CountryKsh per Minute
Uganda10
Tanzania10
South Sudan10
Rwanda10
Burundi75
Somalia30
The above rates apply when calling from Kenya. One can however roam with a Safaricom line while in Uganda, Rwanda and South Sudan and call at a rate of Ksh.10 per minute.


2. Rest of Africa

CountryKsh per Minute
Algeria30
Angola30
Benin30
Botswana30
Burkina Faso30
Cameroon30
Central African Republic40
Chad30
Comoros and Mayotte Island40
Democratic Republic of the Congo (DRC)30
Djibouti40
Ethiopia30
Egypt30
Gambia40
Gabon30
Ghana30
Guinea40
Guinea-Bissau40
Ivory Coast30
Lesotho30
Liberia30
Libya40
Madagascar50
Malawi30
Mali30
Mauritius30
Mauritania40
Morocco40
Mozambique30
Namibia30
Nigeria30
Niger30
Republic of the Congo40
Senegal30
Seychelles30
Sierra Leone40
South Africa25
Sudan30
Togo40
Tunisia100
Zambia30
Zimbabwe40


3. Europe

CountryKsh per Minute
Austria40
Azerbaijan40
Bulgaria40
Croatia40
Czech Republic40
Belgium40
Denmark40
Finland40
France40
Germany40
Greece40
Hungary40
Iceland40
Ireland40
Italy40
Poland40
Portugal40
Netherlands40
Norway40
Romania40
Russia40
Serbia40
Slovakia40
Spain40
Sweden40
Switzerland40
Turkey40
Ukraine40
United Kingdom (UK)18


4. North America

CountryKsh per Minute
Bahamas40
Barbados40
Belize40
Canada5
Costa Rica40
Cuba100
Dominican Republic40
El Salvador40
Greenland70
Guatemala40
Haiti40
Honduras40
Jamaica40
Mexico40
Nicaragua40
Panama40
Trinidad and Tobago40
United States of America5


5. South America

CountryKsh per Minute
Argentina40
Bolivia40
Brazil40
Chile40
Columbia40
Ecuador40
Guyana40
Paraguay40
Peru40
Suriname40
Uruguay40
Venezuela40


6. Middle East

CountryKsh per Minute
Bahrain40
Cyprus40
Iran40
Iraq40
Israel40
Jordan40
Kuwait40
Lebanon40
Oman40
Palestine40
Qatar40
Saudi Arabia40
Syria40
United Arab Emirates (UAE)40
Yemen40


7. Asia Pacific

CountryKsh per Minute
Australia40
Bangladesh40
Cambodia40
China5
Fiji40
Hong Kong40
India5
Indonesia40
Japan40
Malaysia40
Mongolia40
Myanmar40
Nepal40
New Zealand40
North Korea100
Pakistan40
Papua New Guinea70
Philippines40
Singapore40
South Korea40
Sri Lanka40
Taiwan40
Thailand40


8. Central Asia

CountryKsh per Minute
Kazakhstan40
Kyrgyzstan40
Tajikistan40
Turkmenistan40
Uzbekistan40


Safaricom International SMS Rates

Sending an SMS with your Safaricom line to an international number costs Ksh.10 per SMS. This applies to all countries.

Note that the length of one SMS is 160 characters. If an SMS exceeds these characters, it's broken down to multiple SMSs with each charged at the Ksh.10 rate.



NOTES

  • This is not an exhaustive of all countries in the listed territories. To search countries not listed or updated rates, please visit the Safaricom site here.
  • Rates as of July 2019 (Sources: Safaricom 1, 2)

Toll Free Contacts in Kenya

The following is a list of toll free numbers for various government institutions, local companies and non-governmental organizations in Kenya.

These contacts are mostly for customer care and are therefore not ideal for emergency situations. For a list of toll free emergency contacts in Kenya please check here instead.


Government Toll Free Contacts

toll free contacts
Institution Toll Free Contacts Details
National Hospital Insurance Fund (NHIF) 0800 720 601 Customer Care Number
National Social Security Fund (NSSF) 0800 221 2744 Customer Care Number
National AIDS & STI Control Programme (NASCOP) 0800 724 848 For questions, counselling or follow up advice regarding HIV/AIDs and STIs
National AIDS Control Council (NACC) 0800 720 007 Hotline Number
National Council for Persons With Disabilities (NCPWD) 0800 724 333
National Gender and Equality Commission Kenya (NGEC) 0800 720 187
National Social Protection Secretariat (NSPS) -
Orphans and Vulnerable Children (OVC) Secretariat
0800 720 035
Kenya Wildlife Service (KWS) 0800 597 000 To report any cases of cases of poaching, dealings in game meat, human-wildlife conflict etc.
0800 221 5566
Tourism Fund 0800 221 0915
0800 772 2109
Integrated Financial Management Information System (IFMIS) 0800 721 477 Customer care number for questions or concerns regarding the IFMIS system
Office of the Controller of Budget (COB) 0800 720 141
Witness Protection Agency (WPA) Kenya 0800 720 460
National Biosafety Authority (NBA) 0800 221 349 To report complaints
Kenya Bureau of Standards (KEBS) 0800 221 350 To report complaints
1545
Kenya Pipeline Company (KPC) 0800 720 198 For enquiries, feedback, complaints and to report corruption
The Insurance Regulatory Authority (IRA) 0800 724 499
Kenya Civil Aviation Authority (KCAA) 0800 720 030 To report an aviation incident or accident
800 221 5432
Nairobi City Water and Sewerage Company (NCWSC) 0800 720 018 To report complaints, leaks or bursts
Nakuru Water and Sanitation Services Company (NAWASSCO) 0800 720 036 To report water leaks or bursts and sewer issues




Company Toll Free Contacts

1. Consumer Goods Companies

Call these numbers if you have complaints regarding a product from these companies or need assistance troubleshooting or repairing a device or electronic equipment manufactured by them.
Company Customer Support Toll Free Line
Unilever Kenya Limited 0800 221 5454
Samsung Kenya 0800 545 545
Huawei Kenya 0800 723 456
LG East Africa 0800 545 454
Mika Appliances 0800 221 222
Hotpoint Appliances 0800 720 404
Ramtons (Hypermart LTD) 0800 723 723


2. Service Companies

Company Customer Support Toll Free Line
Uber Kenya 0800 724 787 (Rider)
0800 724 786 (Drivers)
Kasha Kenya 0800 721 220
Jade Collection 0800 722 722
Qwetu Student Residences 0800 730 333
Aramex Kenya Ltd 0800 721 700
KONE Kenya 0800 720 130




Financial Institutions

Company Customer Support Toll Free Line
HF Group (HFC Bank) 0800 721 400
Stanbic Bank 0800 720 044
Consolidated Bank of Kenya 0800 720 039
Ecobank Kenya 0800 221 2218
Real People Kenya Limited 0800 720 700
Wakenya Pamoja Sacco Society Ltd 0800 720 099
Next Insurance Kenya 0800 721 200
Metropolitan Cannon Insurance Company of Kenya 0800 723 333
Select Africa Limited 0800 720 026


Green and Clean Energy Companies

Company Customer Support Toll Free Line
d.light Solar 0800 721 110
Mobisol Kenya Limited 0800 755 000
SolarNow Kenya 0800 720 556
Envirofit Kenya 0800 722 700
40250 (Free SMS on Safaricom)

Agricultural Companies

Company Customer Support Toll Free Line
British American Tobacco Kenya 0800 720 150
Greenlife Crop Protection Africa 0800 721 495


Toll Free Contacts for NGOs

NGO Toll Free Helpline
Transparency International Kenya 0800 720 721
Marie Stopes Kenya 0800 720 005
Missing Child Kenya (MCK) 0800 223 344

Toll Free Numbers in Kenya

Toll free numbers are phone numbers that don't incur one charges when called. Instead, the calling costs are charged to the recipient of the call that has been assigned the toll free number.

In the past most of the toll free numbers only comprised of short code emergency numbers and customer care lines from mobile network operators. This has however started changing in recent years with Kenyan businesses and various government bodies seeing the value in having toll free contacts.

This is because toll free numbers not only improve engagement with existing and potential customers but also makes it easier for people to access vital information and services timely and at no added cost.



How to Identify a Kenyan Toll Free Number?

toll free kenya prefix
Kenya's Toll Free Prefix

Businesses or organizations that have toll free numbers will often clearly state that a given number is toll free. This information is usually available in their contact pages or in their social media profiles.

With the exception of the few national emergency lines (e.g. 999) you can easily identify a Kenyan toll free number by confirming it begins with the prefix: 0800.

A full number will then be in the format: 0800 123 4567, where:
  • 123 - is the prefix of the toll service provider
  • 4567 - is the unique phone number

The international format (if calling outside Kenya) adds the +254 prefix just like normal mobile numbers, i.e: +254 800 123 4567



Kenyan Toll Free Service Providers

All the major mobile network operators in Kenya offer toll free services. The table below shows the toll free service providers along with their prefixes as assigned by the Communication Authority of Kenya (CAK).
PROVIDER TOLL NO. PREFIX DETAILS
Cloud One 0800 000 XXX More information
Telkom Kenya 0800 20X XXX - 0800 29X XXX More information
0800 629 XXX
0800 662 XXX
Airtel Kenya 0800 730 XXX More information
0800 731 XXX
0800 732 XXX
0800 733 XXX
0800 734 XXX
0800 750 XXX
Safaricom PLC 0800 720 XXX More information
0800 721 XXX
0800 722 XXX
0800 723 XXX
0800 724 XXX

List of Toll Free Emergency Hotlines in Kenya

Emergency situations require to be addressed promptly to prevent and minimize fatalities. Toll free numbers are therefore essential for making contact in these scenarios.

Toll free numbers have the benefit of not charging the caller, can usually called from any network and are typically short-codes that are easy to remember.

Various government departments and some organizations run emergency toll free numbers however the majority of emergency service providers still rely on normal mobile or telephone numbers.

While this has its drawbacks, a common challenge with toll free numbers that could be discouraging their uptake are prank calls that not only waste time and money but also may take up vital spots for callers with legitimate concerns.



Toll Free Emergency Lines and Short Codes

emergency 911
Number Service Provider
999
911
112
National Emergency Numbers to report crime and for ambulance, fire and emergency medical service (EMS). Kenya Police
1199 Kenya Red Cross toll free hotline for emergency disaster and health response services including mergency Plus Medical Services (E-Plus) Ambulance services.

Alternative hotlines:
0700395395
0738395395
Kenya Red Cross Society
116 24 hour toll free number (call  & sms) to report child abuse.
WhatsApp Chat: 0722 116 116 (7am-6pm)
Email: [email protected] (8am-5pm)
Child Helpline Service operated by Childline Kenya
1195 Toll free national hotline for victims of Gender Based Violence (GBV) HealthCare Assistance Kenya (HAK)
1193 Helpline for victims of Gender Based Violence Kimbilio Trust
1190 Anonymous and toll free helpline for victims and those affected by HIV/AIDS, STIs and information on reproductive health. One2One by Liverpool VCT (LVCT)
0800 724 848 For questions or comments and patients seeking counselling or follow up advice. Ushauri by National AIDS & STI Control Programme (NASCOP)
0800 720 005 Toll free helpline for questions concerning sexual and reproductive health. Open from 7am to 9pm daily. Available also on WhatsApp chat on 0709 819000. Marie Stopes Kenya
1192 24hr toll free helpline for victims of alcohol and drug abuse. NACADA (National Authority for the Campaign Against Alcohol and Drug Abuse)
+254722178177 Suicide, depression and abuse helpline run by Befrienders Kenya that's available for calls between 7 AM and 7 PM. This is not a toll free line but it's the only suicide hotline at the time of this writing.

You can also contact Befrienders through:
[email protected]
[email protected]
[email protected]

To join their support group, please visit their site here for details.
Befrienders Kenya
0800 223 344 Emergency toll free helpline to report missing, lost/displaced or found children. Missing Child Kenya (MCK)
0800 730 030
0800 720 021
Toll free emergency line at the National Poison Information and Management Centre in Kenyatta National Hospital (KNH) that provides assistance in case of poisoning e.g pesticide poisoning Agrochemicals Association of Kenya (aak)
Kenyatta National Hospital (KNH)
0800 720 030
0800 221 5432
Toll free lines to call to report an aviation incident or accident in Kenya. Kenya Civil Aviation Authority (KCAA)
110 Emergency hotline number for search and rescue operations in Lake Victoria and other water bodies. EAC
Nairobi:
+254733700500
+254733641146
(uberChapChap)

Mombasa:
+254733700501
+25473363680
24/7 phone lines provided by Uber kenya that you can call when you feel unsafe or are in a difficult situation and need immediate security help. Note: this are not toll free lines.

For customer support you can call the free toll lines:
0800 724 787 (Riders)
0800 724 786 (Drivers)
Uber Kenya
95551 24hr contact centre hotline for Kenya Power to get help regarding their services such as reporting outages/faults. KPLC

How to Pay for Your Jumia Order Online with M-PESA

Jumia makes it easy and convenient to shop for various items online. Jumia offers various payment options including:
  • Pay on delivery
  • M-PESA
  • Airtel Money
  • Equity
  • Debit or Credit Card (Master Card/Visa)
Most people prefer the cash on delivery option as you get to pay only after the ordered merchandise has been delivered to you. This payment option is however not available for all items.

Some exceptions include Jumia Global items, high order amounts, certain products and specific regions or pickup stations.

For items not available for cash on delivery you are required to pay online in order to complete the order. To do this you can use either one of the mobile money options or the card option. Let's take a look at how to pay with M-PESA.



Pay for Jumia Order using iPay M-PESA Paybill

Jumia M-PESA payments are processed by a company called iPay that uses the Paybill number 510800. During checkout you'll be provided with two different ways to complete your payment using M-PESA: Mpesa Express or MPesa (Manual).
jumia mpesa options
Jumia M-PESA Payment Options


MPesa Express

The M-PESA Express options sends an STK Push to your device which automatically opens Lipa na M-PESA menu on your Safaricom number with the paybill number, accounts and amount steps completed. You only have to enter your M-PESA Pin to complete the payment.

Once payment is completed, the Jumia checkout page will refresh automatically and show you a message that the order has been successfully submitted.



MPesa (Manual)

In this option you'll have to complete the M-PESA payment as you normally do by going to your M-PESA Menu > Lipa na M-PESA. 

You'll then select the Pay Bill and enter 510800 as the business number. The Account number will be the unique code that's provided inside the M-PEZA details. After this enter the total amount for your order followed by your PIN.
jumia account paybill number
Jumia Paybill and Account Numbers

After paying you'll have to wait for about 10 seconds and the page will refresh confirming the payment. If it takes too long you can update the page manually by clicking below the payment instructions.


Jumia Lipa na M-PESA (PayBil) Charges

When paying your order, you should make sure you have sufficient account balance to cover the additional transaction costs from M-PESA. Otherwise your payment will not be completed.

You can check the transaction costs by dialling *234# then going to My M-PESA Information > Tariff Query > Lipa na M-PESA. Once here enter the 510800 Paybill followed by the amount you're paying to Jumia.

Alternatively, you can quickly check the costs on mySafaricom App by selecting M-PESA on the start page then going to My Account > Cost Calculator.

How to Check for Your KRA Outstanding Penalties

KRA penalizes taxpayers for various tax related offences. Some common ones include not filing of annual returns by the due date, not deducting Pay as You Earn (PAYE) and failure to pay for stamp duty, excise duty or VAT.

Each of these offences carry a penalty which carries a particular amount in fines. Outstanding penalties and the amounts charged can be checked in the iTax dashboard as follows:

1. Log into iTax by entering your PIN and password.

2. In your iTax dashboard menu click My Ledger and select General Ledger.
itax General Ledger
Select General Ledger

3. You'll now be presented with a table containing your PIN and Names and below these a table called Search Parameters. Fill the fields as follows:
penalty
Select Penalty in Transaction Type

  • In the Transaction Type select Penalty.
  • In the Account Type select Taxpayer Main Account.
  • In the Tax Head/Sub-Head select the Tax obligation you wish to check penalties for. For individual tax payers this will Income Tax - Resident Individual.
  • In the Tax Period select the year to check penalties for.
  • Leave the transaction dates empty to show all transactions up to the current month.

4. Click the Show Ledger button when you're finished.

If any outstanding penalties for the period selected are found, they will be listed in a table showing the type of penalty and the amount charged (owed) in the Debit column. Just below the table you can export the data by Printing or to PDF, Excel or Email.