How to Activate Call Barring on Airtel or Telkom Kenya

Airtel and Telkom Kenya do not provide call barring activation codes like Safaricom. Instead they advise their subscribers to activate the call barring via the call settings provided in their handsets.

Most mobile devices from feature phones to smartphones running Android include call barring settings though it could be under a different name such as call blocking or call filter.

To enable call barring for this two networks, follow the instructions below for Android phones.

Activating Call Barring Settings on Android Phones

The call barring settings on Android phones are usually located either in the Phone app  or in the Settings. This is the stock (default) phone app that your phone came with and not any other dialler app that you may have installed from the playstore.

1. Via the Phone App

1. Open the Phone app and on the top right of the screen tap on the three vertical dots and select Settings or tap on the menu button and select Settings.

Open Phone Settings

2. Next navigate to one of the following locations depending on your phone:

• Call > More settings > Call Barring
• Call > Additional Settings > Call Barring > Voice call
• More Settings > Call Barring > Select SIM Card
• Calling Accounts > Select SIM Card > GSM Call Settings > Call Barring

ii. Via the System Settings

Open the Settings then go to one of the following locations depending on your device:

• Call > Call Barring Settings
• Call > Operator's Call Related Settings > Call Barring / Restriction
• Call Settings > Additional Settings > Call barring settings

Call Barring Settings

Once here you can bar (block) calls in the following categories:

• All Outgoing Calls
• All Outgoing International Calls
• All Outgoing International Roaming Calls
• All Incoming Calls
• All Incoming Roaming Calls

Outgoing and Incoming Calls Barring

When prompted for a password enter 0000. That's the usually the default password assuming it hasn't been changed before. If it rejects that one try 1234.

If you want to disable the call barring, in the same menu you can deactivate (cancel) all or specific barring categories.

NOTE:

• The call barring settings are linked to your line (SIM Card) via your mobile network operator and not your phone. Therefore if you change phones, the call barring settings will be still be in effect until you disable them.
• Dialling ##002# does NOT deactivate call barring but instead clears all call forwading (call divert) settings.
• Should you get an error message when activating or deactivating any of the call barring settings please contact customer care for assistance.

Airtel Kenya International Calling Rates

Airtel Kenya subscribers can make international calls to different countries in the world while in Kenya. The calling rates vary depending on the destination country however this is not to mean the closer a country is to Kenya the cheaper the rate is.

To make a successful international call with your Airtel Kenya you need to properly dial the receiver's phone number. For mobile numbers, you need to add the country code of the country followed by the phone number.

For example to make a call to a mobile number in the UK, you would dial: +44 7700 123456 where:

• +44 is the UK country code
• 7700 123456 is the mobile number digits with the leading zero removed (actual number starts with a zero i.e 07700 123456)

For a landline, we likewise need to add the country code followed by the landline's area code. For example to make a call to a UK landline (fixed) in London, you would dial: +44 20 123 45678 where:

• +44 is the UK country code
• 20 is the area code for London
• 12345678 are the telephone number digits

Note however this is note true for all countries. For instance in the US mobile numbers use the same format as landline telephone numbers e.g. +1 669 123 4567 where:

• +1 is the US country code
• 669 is the area code for California
• 12345678 are the landline/mobile number digits

An exhaustive list of country calling codes can be found here.

Airtel Kenya Prepaid International Calling Bundles

Outside of the the normal tariffs, Airtel Kenya runs a prepaid international calling bundle with bulk minutes that can be used to call the following countries:

• United States of America (USA)
• Canada
• China
• India
• UK (Landline)

The normal calling rates for the above countries without the bundle is KSh 5.00 per minute.

The international bundles can be purchased by dialling *544# or *767# then selecting International bundles. The available bundles are as follows:

Minutes	Price (Ksh)	Validity (Days)
5	15	1
10	25	1
20	40	1
20	50	7
50	100	14
300	500	30

To check balance for the international calling bundle dial *544# or *767#, select International bundles then Check Balance.

Calling Rates to Various Countries Worldwide

In most of the countries below one can only call fixed lines (landline) unless where Airtel has specified otherwise.

1. East Africa Countries

Country	Ksh per Minute
Uganda (Fixed & Mobile)	10
Tanzania (Fixed & Mobile)	25
South Sudan (Fixed)	10
Rwanda (Fixed & Mobile)	10
Burundi (Fixed)	50
Somalia (Fixed - Golis Telecom)	50

2. Rest of Africa

Country	Ksh per Minute
Algeria (Fixed)	90
Angola (Fixed)	30
Benin (Fixed)	30
Botswana (Fixed)	30
Burkina Faso (Fixed)	40
Cameroon (Fixed)	30
Central African Republic (Fixed)	90
Chad (Fixed)	90
Comoros	40
Democratic Republic of the Congo (DRC) (Fixed)	40
Djibouti (Fixed)	50
Ethiopia (Fixed)	30
Egypt (Fixed & Mobile)	30
Gambia (Fixed)	90
Gabon (Fixed)	90
Ghana (Fixed)	30
Guinea (Mobile - CELCOM)	50
Guinea-Bissau (Fixed)	90
Ivory Coast (Fixed)	40
Lesotho (Fixed)	50
Liberia (Fixed)	50
Libya (Fixed)	30
Madagascar (Fixed)	90
Malawi (Fixed)	50
Mali (Fixed)	40
Mauritius (Fixed)	30
Mauritania (Fixed)	50
Mayotte (Fixed)	40
Morocco	90
Mozambique (Fixed)	30
Namibia (Fixed)	30
Nigeria (Fixed & Mobile)	30
Niger (Fixed)	30
Republic of the Congo (Fixed)	40
Senegal (Fixed)	40
Seychelles	90
Sierra Leone (Fixed)	50
South Africa (Fixed & Mobile)	18
Sudan (Fixed)	50
Togo (Fixed)	30
Tunisia (Fixed)	90
Zambia (Fixed)	40
Zimbabwe (Fixed)	50

3. Europe

Country	Ksh per Minute
Austria (Corporate Numbering)	40
Azerbaijan (Fixed)	50
Belgium (Fixed)	40
Bulgaria (Mobile - BTC)	50
Croatia (Fixed)	40
Czech Republic (Fixed)	40
Denmark (Fixed)	40
Finland (Fixed)	40
France (Fixed)	40
Germany (Fixed)	40
Greece (Fixed)	40
Hungary (Fixed)	40
Iceland (Fixed)	40
Ireland (Fixed)	40
Italy (Fixed)	40
Netherlands (Fixed)	40
Norway (Fixed)	40
Poland (Fixed)	40
Portugal (Fixed - Marconi Zone 1)	90
Romania (Fixed)	40
Russia (Abkhazia)	40
Serbia (Fixed - Belgrade)	40
Serbia (Fixed)	50
Slovakia (Fixed)	40
Slovenia (Fixed)	40
Spain (Fixed)	40
Sweden (Fixed)	40
Switzerland (Fixed)	40
Turkey (Fixed)	40
Ukraine (Fixed)	40
United Kingdom (UK) (Fixed)	5
United Kingdom (UK) (Mobile)	18

4. North America

Country	Ksh per Minute
Bahamas	40
Barbados (Fixed)	40
Belize (Fixed)	40
Canada (Fixed)	5
Costa Rica (Fixed)	40
Cuba (Fixed)	90
Dominican Republic (Fixed)	40
El Salvador (Fixed)	40
Greenland (Fixed)	90
Guatemala (Fixed)	40
Haiti (Fixed)	40
Honduras (Fixed)	40
Jamaica (Fixed)	40
Mexico	40
Nicaragua (Fixed)	40
Panama (Fixed)	40
Trinidad and Tobago (Fixed)	40
United States of America (USA)	5

5. South America

Country	Ksh per Minute
Argentina (Fixed)	40
Bolivia (Fixed)	40
Brazil (Fixed)	40
Chile (Fixed)	40
Columbia (Fixed)	40
Ecuador (Fixed)	40
Guyana (Fixed)	40
Paraguay (Fixed)	40
Peru (Fixed)	40
Suriname (Fixed)	40
Uruguay (Fixed)	40
Venezuela (Fixed)	40

6. Middle East

Country	Ksh per Minute
Bahrain (Fixed)	40
Cyprus (Fixed)	40
Iran (Fixed)	40
Iraq (Fixed)	40
Israel (Fixed)	40
Jordan (Fixed)	40
Kuwait (Fixed)	40
Lebanon (Fixed)	40
Oman	40
Palestine (Fixed)	40
Qatar (Fixed)	40
Saudi Arabia (Fixed)	40
Syria (Fixed)	40
United Arab Emirates (UAE) (Fixed)	30
Yemen (Fixed)	40

7. Asia Pacific

Country	Ksh per Minute
Australia (Fixed)	40
Bangladesh (Fixed & Mobile)	40
Cambodia (Fixed)	40
China (Fixed)	5
Fiji (Fixed)	40
Hong Kong (Fixed)	40
India (Fixed)	5
Indonesia (Fixed)	40
Japan (Fixed)	40
Malaysia (Fixed)	40
Mongolia (Fixed)	40
Myanmar (Fixed)	40
Nepal (Fixed)	40
New Zealand (Fixed)	40
North Korea	50
Pakistan (Fixed)	40
Philippines (Fixed)	40
Singapore (Fixed)	40
South Korea (Fixed)	40
Sri Lanka (Fixed)	40
Taiwan (Fixed)	40
Thailand (Fixed)	40

8. Central Asia

Country	Ksh per Minute
Kazakhstan (Fixed)	40
Kyrgyzstan (Fixed)	40
Tajikistan (Fixed)	40
Turkmenistan (Fixed)	40
Uzbekistan (Fixed)	40

NOTES

• This is not an exhaustive of all countries in the listed territories. For all countries covered and their codes, view the rates available here.
• Rates as of July 2019 (Sources: Airtel Kenya 1)

Telkom Kenya International Calling Rates

Telkom Kenya subscribers can make international calls to different countries in the world while in Kenya. The calling rates vary depending on the destination country. The closer a country is to Kenya however has no bearing on the rates and may in actual fact be more expensive in some cases.

To make an international call with your Telkom Kenya requires proper dialling of the receiver's phone number to ensure the call goes through.

For mobile numbers, you need to add the country code of the country followed by the phone number. For example to make a call to the UK, you would dial: +44 7700 123456 where:

• +44 is the UK country code
• 7700 123456 is the mobile number digits with the leading zero removed (actual number starts with a zero i.e 07700 123456)

For a landline, we likewise need to add the country code followed by the landline's area code. For example to make a call to a UK landline (fixed) in London, you would dial:+44 20 123 45678 where:

• +44 is the UK country code
• 20 is the area code for London
• 12345678 are the telephone number digits

Note however this is note true for all countries. For instance in the US, mobile numbers use the same format as landline telephone numbers e.g. +1 669 123 4567 where:

• +1 is the US country code
• 669 is the area code for California
• 12345678 are the landline/mobile number digits

An exhaustive list of country calling codes can be found here.

Telkom Kenya International Calling Bundles

Telkom Kenya runs an international calling bundle open to both PrePay and PostPaid customers that can be used to call the following countries:

• United States of America (USA)
• Canada
• China
• India
• UK (Fixed only)

The international bundles can be purchased by dialling *100# then selecting Talk, Text & More in the menu followed by International bundles. The only available international calling bundle at the time of this writing is as follows:

Minutes	Price (Ksh)	Validity (Days)
160	500	30

To check balance for the international calling bundle dial the normal *144# short code.

Calling Rates to Various Countries Worldwide

1. East Africa Countries

Country	Ksh per Minute
Uganda	10
Tanzania	60
South Sudan	10
Rwanda	40
Burundi	100
Somalia	100

2. Rest of Africa

Country	Ksh per Minute
Algeria	80
Angola	30
Benin	80
Botswana	30
Burkina Faso	80
Cameroon	80
Central African Republic	80
Chad	80
Comoros	80
Democratic Republic of the Congo (DRC)	80
Djibouti	80
Eritrea	80
Ethiopia	40
Egypt	30
Gambia	90
Gabon	80
Ghana	80
Guinea	80
Guinea-Bissau	80
Ivory Coast	80
Lesotho	80
Liberia	80
Libya	80
Madagascar	80
Malawi	80
Mali	80
Mauritius	30
Mauritania	80
Mayotte	40
Morocco	80
Mozambique	80
Namibia	80
Nigeria	80
Niger	80
Republic of the Congo	80
Senegal	80
Seychelles	200
Sierra Leone	80
South Africa	18
Sudan	30
Togo	80
Tunisia	80
Zambia	80
Zimbabwe	80

3. Europe

Country	Ksh per Minute
Austria	40
Azerbaijan	100
Bulgaria	40
Croatia	100
Czech Republic	40
Belgium	70
Denmark	40
Finland	40
France	40
Germany	40
Greece	40
Hungary	40
Iceland	40
Ireland	40
Italy	70
Poland	40
Portugal	70
Netherlands	40
Norway	40
Romania	40
Russia	40
Serbia	100
Slovakia	40
Spain	40
Sweden	40
Switzerland	70
Turkey	40
Ukraine	100
United Kingdom (UK) (Fixed)	5
United Kingdom (UK) (Mobile)	18

4. North America

Country	Ksh per Minute
Bahamas	40
Barbados	40
Belize	40
Canada	5
Costa Rica	40
Cuba	200
Dominican Republic	40
El Salvador	40
Greenland	100
Guatemala	40
Haiti	90
Honduras	40
Jamaica	40
Mexico	90
Nicaragua	100
Panama	40
Trinidad and Tobago	40
United States of America (USA)	5

5. South America

Country	Ksh per Minute
Argentina	40
Bolivia	40
Brazil	40
Chile	40
Columbia	40
Ecuador	40
Guyana	100
Paraguay	40
Peru	100
Suriname	90
Uruguay	40
Venezuela	40

6. Middle East

Country	Ksh per Minute
Bahrain	40
Cyprus	40
Iran	40
Iraq	40
Israel	40
Jordan	40
Kuwait	40
Lebanon	40
Oman	100
Palestine	40
Qatar	40
Saudi Arabia	40
Syria	40
United Arab Emirates (UAE)	40
Yemen	40

7. Asia Pacific

Country	Ksh per Minute
Australia	40
Bangladesh	40
Cambodia	40
China	5
Fiji	100
Hong Kong	40
India	5
Indonesia	40
Japan	40
Malaysia	40
Mongolia	40
Myanmar	100
Nepal	40
New Zealand	40
North Korea	200
Pakistan	30
Papua New Guinea	500
Philippines	40
Singapore	40
South Korea	40
Sri Lanka	40
Taiwan	40
Thailand	40

8. Central Asia

Country	Ksh per Minute
Kazakhstan	40
Kyrgyzstan	100
Tajikistan	40
Turkmenistan	40
Uzbekistan	40

NOTES

• This is not an exhaustive of all countries in the listed territories. For all available countries and their country codes, download the rates PDF available here.
• Rates as of July 2019 (Sources: Telkom Kenya 1, 2)

Safaricom International Calling Rates

Safaricom subscribers can make international calls to different parts of the world while in Kenya. The calling rates vary depending on the destination country.

Contrary to expectations, the international calling rates are not dependent on how close a country is to Kenya. As a matter of fact it's cheaper making a call to China than one to any of the East African community member states.

Making international calls with your Safaricom line is pretty straightforward but will depend if you're calling a mobile number or landline.

For mobile, add the country code of the country followed by the mobile number. For example to make a call to the UK, you would dial: +44 7700 123456 where:

• +44 is the UK country code
• 7700 123456 is the mobile number digits with the leading zero removed (actual number starts with a zero i.e 07700 123456)

For a landline, we likewise need to add the country code but this time round followed by the landline's area code. For example to make a call to a UK landline in London, you would dial: +44 20 123 45678 where:

• +44 is the UK country code
• 20 is the area code for London
• 12345678 are the telephone number digits

Note however this is note true for all countries. For instance in the US, mobile numbers use the same format as landline telephone numbers e.g +1 669 123 4567 where:

• +1 is the US country code
• 669 is the area code for California
• 12345678 are the landline/mobile number digits

An exhaustive list of country calling codes can be found here.

Zone 1 Countries Calling Rates

Safaricom provides an international calling voice bundles which allow its subscribers to call Zone 1 countries at reduced rates of up to Ksh 2.50 per minute. While using the normal tariff, calls to these countries cost twice as much at Ksh 5.00 per minute.

The Zone 1 countries include:

• United States of America (USA)
• Canada
• China
• India

The international bundles can be accessed by both PrePay and PostPay Safaricom subscribers by dialing *100# or *200# respectively then selecting Products and Services followed by International Calling Bundles.

The available international calling bundles at the time of this writing are as follows:

Minutes	Price (Ksh)	Validity (Days)
6	19	1
40	99	7
170	399	30

To check the international calling bundles balance dial *100# (PrePay) and *200# (PostPay) then go to Products and Services > International Calling Bundles > Check Bundle Balance

International Calling Bundles Conditions

1 These bundles only apply when calling from Kenya. The bundles cannot therefore be used while roaming.
2. If a new bundle is bought before the expiry of an older one, the validity period of the new bundle applies and the unused minutes are carried over.
3. Okoa Jahazi (advance airtime) can be used to buy the bundles.
4. Redeemed Bonga points minutes cannot be used to make international calls.

Calling Rates to Various Countries Worldwide

1. East Africa Countries

Country	Ksh per Minute
Uganda	10
Tanzania	10
South Sudan	10
Rwanda	10
Burundi	75
Somalia	30

The above rates apply when calling from Kenya. One can however roam with a Safaricom line while in Uganda, Rwanda and South Sudan and call at a rate of Ksh.10 per minute.

2. Rest of Africa

Country	Ksh per Minute
Algeria	30
Angola	30
Benin	30
Botswana	30
Burkina Faso	30
Cameroon	30
Central African Republic	40
Chad	30
Comoros and Mayotte Island	40
Democratic Republic of the Congo (DRC)	30
Djibouti	40
Ethiopia	30
Egypt	30
Gambia	40
Gabon	30
Ghana	30
Guinea	40
Guinea-Bissau	40
Ivory Coast	30
Lesotho	30
Liberia	30
Libya	40
Madagascar	50
Malawi	30
Mali	30
Mauritius	30
Mauritania	40
Morocco	40
Mozambique	30
Namibia	30
Nigeria	30
Niger	30
Republic of the Congo	40
Senegal	30
Seychelles	30
Sierra Leone	40
South Africa	25
Sudan	30
Togo	40
Tunisia	100
Zambia	30
Zimbabwe	40

3. Europe

Country	Ksh per Minute
Austria	40
Azerbaijan	40
Bulgaria	40
Croatia	40
Czech Republic	40
Belgium	40
Denmark	40
Finland	40
France	40
Germany	40
Greece	40
Hungary	40
Iceland	40
Ireland	40
Italy	40
Poland	40
Portugal	40
Netherlands	40
Norway	40
Romania	40
Russia	40
Serbia	40
Slovakia	40
Spain	40
Sweden	40
Switzerland	40
Turkey	40
Ukraine	40
United Kingdom (UK)	18

4. North America

Country	Ksh per Minute
Bahamas	40
Barbados	40
Belize	40
Canada	5
Costa Rica	40
Cuba	100
Dominican Republic	40
El Salvador	40
Greenland	70
Guatemala	40
Haiti	40
Honduras	40
Jamaica	40
Mexico	40
Nicaragua	40
Panama	40
Trinidad and Tobago	40
United States of America	5

5. South America

Country	Ksh per Minute
Argentina	40
Bolivia	40
Brazil	40
Chile	40
Columbia	40
Ecuador	40
Guyana	40
Paraguay	40
Peru	40
Suriname	40
Uruguay	40
Venezuela	40

6. Middle East

Country	Ksh per Minute
Bahrain	40
Cyprus	40
Iran	40
Iraq	40
Israel	40
Jordan	40
Kuwait	40
Lebanon	40
Oman	40
Palestine	40
Qatar	40
Saudi Arabia	40
Syria	40
United Arab Emirates (UAE)	40
Yemen	40

7. Asia Pacific

Country	Ksh per Minute
Australia	40
Bangladesh	40
Cambodia	40
China	5
Fiji	40
Hong Kong	40
India	5
Indonesia	40
Japan	40
Malaysia	40
Mongolia	40
Myanmar	40
Nepal	40
New Zealand	40
North Korea	100
Pakistan	40
Papua New Guinea	70
Philippines	40
Singapore	40
South Korea	40
Sri Lanka	40
Taiwan	40
Thailand	40

8. Central Asia

Country	Ksh per Minute
Kazakhstan	40
Kyrgyzstan	40
Tajikistan	40
Turkmenistan	40
Uzbekistan	40

Safaricom International SMS Rates

Sending an SMS with your Safaricom line to an international number costs Ksh.10 per SMS. This applies to all countries.

Note that the length of one SMS is 160 characters. If an SMS exceeds these characters, it's broken down to multiple SMSs with each charged at the Ksh.10 rate.



NOTES

• This is not an exhaustive of all countries in the listed territories. To search countries not listed or updated rates, please visit the Safaricom site here.
• Rates as of July 2019 (Sources: Safaricom 1, 2)

Toll Free Contacts in Kenya

The following is a list of toll free numbers for various government institutions, local companies and non-governmental organizations in Kenya.

These contacts are mostly for customer care and are therefore not ideal for emergency situations. For a list of toll free emergency contacts in Kenya please check here instead.

Government Toll Free Contacts

Institution	Toll Free Contacts	Details
National Hospital Insurance Fund (NHIF)	0800 720 601	Customer Care Number
National Social Security Fund (NSSF)	0800 221 2744	Customer Care Number
National AIDS & STI Control Programme (NASCOP)	0800 724 848	For questions, counselling or follow up advice regarding HIV/AIDs and STIs
National AIDS Control Council (NACC)	0800 720 007	Hotline Number
National Council for Persons With Disabilities (NCPWD)	0800 724 333
National Gender and Equality Commission Kenya (NGEC)	0800 720 187
National Social Protection Secretariat (NSPS) - Orphans and Vulnerable Children (OVC) Secretariat	0800 720 035
Kenya Wildlife Service (KWS)	0800 597 000	To report any cases of cases of poaching, dealings in game meat, human-wildlife conflict etc.
	0800 221 5566
Tourism Fund	0800 221 0915
	0800 772 2109
Integrated Financial Management Information System (IFMIS)	0800 721 477	Customer care number for questions or concerns regarding the IFMIS system
Office of the Controller of Budget (COB)	0800 720 141
Witness Protection Agency (WPA) Kenya	0800 720 460
National Biosafety Authority (NBA)	0800 221 349	To report complaints
Kenya Bureau of Standards (KEBS)	0800 221 350	To report complaints
	1545
Kenya Pipeline Company (KPC)	0800 720 198	For enquiries, feedback, complaints and to report corruption
The Insurance Regulatory Authority (IRA)	0800 724 499
Kenya Civil Aviation Authority (KCAA)	0800 720 030	To report an aviation incident or accident
	800 221 5432
Nairobi City Water and Sewerage Company (NCWSC)	0800 720 018	To report complaints, leaks or bursts
Nakuru Water and Sanitation Services Company (NAWASSCO)	0800 720 036	To report water leaks or bursts and sewer issues

Company Toll Free Contacts

1. Consumer Goods Companies

Call these numbers if you have complaints regarding a product from these companies or need assistance troubleshooting or repairing a device or electronic equipment manufactured by them.

Company	Customer Support Toll Free Line
Unilever Kenya Limited	0800 221 5454
Samsung Kenya	0800 545 545
Huawei Kenya	0800 723 456
LG East Africa	0800 545 454
Mika Appliances	0800 221 222
Hotpoint Appliances	0800 720 404
Ramtons (Hypermart LTD)	0800 723 723

2. Service Companies

Company	Customer Support Toll Free Line
Uber Kenya	0800 724 787 (Rider)
	0800 724 786 (Drivers)
Kasha Kenya	0800 721 220
Jade Collection	0800 722 722
Qwetu Student Residences	0800 730 333
Aramex Kenya Ltd	0800 721 700
KONE Kenya	0800 720 130

Financial Institutions

Company	Customer Support Toll Free Line
HF Group (HFC Bank)	0800 721 400
Stanbic Bank	0800 720 044
Consolidated Bank of Kenya	0800 720 039
Ecobank Kenya	0800 221 2218
Real People Kenya Limited	0800 720 700
Wakenya Pamoja Sacco Society Ltd	0800 720 099
Next Insurance Kenya	0800 721 200
Metropolitan Cannon Insurance Company of Kenya	0800 723 333
Select Africa Limited	0800 720 026

Green and Clean Energy Companies

Company	Customer Support Toll Free Line
d.light Solar	0800 721 110
Mobisol Kenya Limited	0800 755 000
SolarNow Kenya	0800 720 556
Envirofit Kenya	0800 722 700
	40250 (Free SMS on Safaricom)

Agricultural Companies

Company	Customer Support Toll Free Line
British American Tobacco Kenya	0800 720 150
Greenlife Crop Protection Africa	0800 721 495

Toll Free Contacts for NGOs

NGO	Toll Free Helpline
Transparency International Kenya	0800 720 721
Marie Stopes Kenya	0800 720 005
Missing Child Kenya (MCK)	0800 223 344

Toll Free Numbers in Kenya

Toll free numbers are phone numbers that don't incur one charges when called. Instead, the calling costs are charged to the recipient of the call that has been assigned the toll free number.

In the past most of the toll free numbers only comprised of short code emergency numbers and customer care lines from mobile network operators. This has however started changing in recent years with Kenyan businesses and various government bodies seeing the value in having toll free contacts.

This is because toll free numbers not only improve engagement with existing and potential customers but also makes it easier for people to access vital information and services timely and at no added cost.

How to Identify a Kenyan Toll Free Number?

Kenya's Toll Free Prefix

Businesses or organizations that have toll free numbers will often clearly state that a given number is toll free. This information is usually available in their contact pages or in their social media profiles.

With the exception of the few national emergency lines (e.g. 999) you can easily identify a Kenyan toll free number by confirming it begins with the prefix: 0800.

A full number will then be in the format: 0800 123 4567, where:

• 123 - is the prefix of the toll service provider
• 4567 - is the unique phone number

The international format (if calling outside Kenya) adds the +254 prefix just like normal mobile numbers, i.e: +254 800 123 4567

Kenyan Toll Free Service Providers

All the major mobile network operators in Kenya offer toll free services. The table below shows the toll free service providers along with their prefixes as assigned by the Communication Authority of Kenya (CAK).

PROVIDER	TOLL NO. PREFIX	DETAILS
Cloud One	0800 000 XXX	More information
Telkom Kenya	0800 20X XXX - 0800 29X XXX	More information
	0800 629 XXX
	0800 662 XXX
Airtel Kenya	0800 730 XXX	More information
	0800 731 XXX
	0800 732 XXX
	0800 733 XXX
	0800 734 XXX
	0800 750 XXX
Safaricom PLC	0800 720 XXX	More information
	0800 721 XXX
	0800 722 XXX
	0800 723 XXX
	0800 724 XXX

List of Toll Free Emergency Hotlines in Kenya

Emergency situations require to be addressed promptly to prevent and minimize fatalities. Toll free numbers are therefore essential for making contact in these scenarios.

Toll free numbers have the benefit of not charging the caller, can usually called from any network and are typically short-codes that are easy to remember.

Various government departments and some organizations run emergency toll free numbers however the majority of emergency service providers still rely on normal mobile or telephone numbers.

While this has its drawbacks, a common challenge with toll free numbers that could be discouraging their uptake are prank calls that not only waste time and money but also may take up vital spots for callers with legitimate concerns.

Toll Free Emergency Lines and Short Codes

Number	Service	Provider
999 911 112	National Emergency Numbers to report crime and for ambulance, fire and emergency medical service (EMS).	Kenya Police
1199	Kenya Red Cross toll free hotline for emergency disaster and health response services including mergency Plus Medical Services (E-Plus) Ambulance services. Alternative hotlines: 0700395395 0738395395	Kenya Red Cross Society
116	24 hour toll free number (call  & sms) to report child abuse. WhatsApp Chat: 0722 116 116 (7am-6pm) Email: [email protected] (8am-5pm)	Child Helpline Service operated by Childline Kenya
1195	Toll free national hotline for victims of Gender Based Violence (GBV)	HealthCare Assistance Kenya (HAK)
1193	Helpline for victims of Gender Based Violence	Kimbilio Trust
1190	Anonymous and toll free helpline for victims and those affected by HIV/AIDS, STIs and information on reproductive health.	One2One by Liverpool VCT (LVCT)
0800 724 848	For questions or comments and patients seeking counselling or follow up advice.	Ushauri by National AIDS & STI Control Programme (NASCOP)
0800 720 005	Toll free helpline for questions concerning sexual and reproductive health. Open from 7am to 9pm daily. Available also on WhatsApp chat on 0709 819000.	Marie Stopes Kenya
1192	24hr toll free helpline for victims of alcohol and drug abuse.	NACADA (National Authority for the Campaign Against Alcohol and Drug Abuse)
+254722178177	Suicide, depression and abuse helpline run by Befrienders Kenya that's available for calls between 7 AM and 7 PM. This is not a toll free line but it's the only suicide hotline at the time of this writing. You can also contact Befrienders through: [email protected] [email protected] [email protected] To join their support group, please visit their site here for details.	Befrienders Kenya
0800 223 344	Emergency toll free helpline to report missing, lost/displaced or found children.	Missing Child Kenya (MCK)
0800 730 030 0800 720 021	Toll free emergency line at the National Poison Information and Management Centre in Kenyatta National Hospital (KNH) that provides assistance in case of poisoning e.g pesticide poisoning	Agrochemicals Association of Kenya (aak) Kenyatta National Hospital (KNH)
0800 720 030 0800 221 5432	Toll free lines to call to report an aviation incident or accident in Kenya.	Kenya Civil Aviation Authority (KCAA)
110	Emergency hotline number for search and rescue operations in Lake Victoria and other water bodies.	EAC
Nairobi: +254733700500 +254733641146 (uberChapChap) Mombasa: +254733700501 +25473363680	24/7 phone lines provided by Uber kenya that you can call when you feel unsafe or are in a difficult situation and need immediate security help. Note: this are not toll free lines. For customer support you can call the free toll lines: 0800 724 787 (Riders) 0800 724 786 (Drivers)	Uber Kenya
95551	24hr contact centre hotline for Kenya Power to get help regarding their services such as reporting outages/faults.	KPLC

How to Pay for Your Jumia Order Online with M-PESA

Jumia makes it easy and convenient to shop for various items online. Jumia offers various payment options including:

• Pay on delivery
• M-PESA
• Airtel Money
• Equity
• Debit or Credit Card (Master Card/Visa)

Most people prefer the cash on delivery option as you get to pay only after the ordered merchandise has been delivered to you. This payment option is however not available for all items.

Some exceptions include Jumia Global items, high order amounts, certain products and specific regions or pickup stations.

For items not available for cash on delivery you are required to pay online in order to complete the order. To do this you can use either one of the mobile money options or the card option. Let's take a look at how to pay with M-PESA.

Pay for Jumia Order using iPay M-PESA Paybill

Jumia M-PESA payments are processed by a company called iPay that uses the Paybill number 510800. During checkout you'll be provided with two different ways to complete your payment using M-PESA: Mpesa Express or MPesa (Manual).

Jumia M-PESA Payment Options

MPesa Express

The M-PESA Express options sends an STK Push to your device which automatically opens Lipa na M-PESA menu on your Safaricom number with the paybill number, accounts and amount steps completed. You only have to enter your M-PESA Pin to complete the payment.

Once payment is completed, the Jumia checkout page will refresh automatically and show you a message that the order has been successfully submitted.

MPesa (Manual)

In this option you'll have to complete the M-PESA payment as you normally do by going to your M-PESA Menu > Lipa na M-PESA. 

You'll then select the Pay Bill and enter 510800 as the business number. The Account number will be the unique code that's provided inside the M-PEZA details. After this enter the total amount for your order followed by your PIN.

Jumia Paybill and Account Numbers

After paying you'll have to wait for about 10 seconds and the page will refresh confirming the payment. If it takes too long you can update the page manually by clicking below the payment instructions.

Jumia Lipa na M-PESA (PayBil) Charges

When paying your order, you should make sure you have sufficient account balance to cover the additional transaction costs from M-PESA. Otherwise your payment will not be completed.

You can check the transaction costs by dialling *234# then going to My M-PESA Information > Tariff Query > Lipa na M-PESA. Once here enter the 510800 Paybill followed by the amount you're paying to Jumia.

Alternatively, you can quickly check the costs on mySafaricom App by selecting M-PESA on the start page then going to My Account > Cost Calculator.

How to Check for Your KRA Outstanding Penalties

KRA penalizes taxpayers for various tax related offences. Some common ones include not filing of annual returns by the due date, not deducting Pay as You Earn (PAYE) and failure to pay for stamp duty, excise duty or VAT.

Each of these offences carry a penalty which carries a particular amount in fines. Outstanding penalties and the amounts charged can be checked in the iTax dashboard as follows:

1. Log into iTax by entering your PIN and password.

2. In your iTax dashboard menu click My Ledger and select General Ledger.

Select General Ledger

3. You'll now be presented with a table containing your PIN and Names and below these a table called Search Parameters. Fill the fields as follows:

Select Penalty in Transaction Type

• In the Transaction Type select Penalty.
• In the Account Type select Taxpayer Main Account.
• In the Tax Head/Sub-Head select the Tax obligation you wish to check penalties for. For individual tax payers this will Income Tax - Resident Individual.
• In the Tax Period select the year to check penalties for.
• Leave the transaction dates empty to show all transactions up to the current month.

4. Click the Show Ledger button when you're finished.

If any outstanding penalties for the period selected are found, they will be listed in a table showing the type of penalty and the amount charged (owed) in the Debit column. Just below the table you can export the data by Printing or to PDF, Excel or Email.